FAQ

We recommend placing orders at least two weeks in advance to allow adequate time for scheduling and preparation. Orders placed with less notice may be accepted based on availability. Submitting an order request does not guarantee your requested pickup or delivery date.

A 50% non-refundable deposit is required at booking. Your order and pickup or delivery date are confirmed only after the required payment has been successfully received. Conversations, quotes, and submitted order request forms do not reserve dates.

Orders placed less than two weeks before pickup are subject to availability. If accepted, full payment is required at the time of booking.

The remaining balance is due the day before pickup.

No changes are accepted within one week of pickup. Earlier requested changes are subject to availability and may result in additional charges.

No. Website prices are base prices per dozen. Add-ons, packaging, custom designs, themes, edible images, picture frames, upgraded sticks, satin bows, and other special requests may increase the final price.

Delivery starts at $10 and is based on distance from O’Fallon, Missouri. Delivery includes careful transport to ensure your treats arrive in perfect condition. 1–10 miles: $10 delivery. 11–20 miles: $20 delivery. 21–30 miles: $30 delivery. Over 30 miles: Custom quote required. Delivery must be confirmed in advance.

Pickup and delivery times are available between 1:00 PM and 7:00 PM, unless other arrangements have been made in advance.

Absolutely. Customers are encouraged to submit invitations, decor, palettes, and inspiration photos. Inspiration is used as creative direction. Exact replicas of another artist's work are not guaranteed.

Individual clear-bag wrapping is available for an additional $5 per dozen. Clear boxes or dome containers are available for an additional $8 per dozen.

Heavenly Dipped Delights is not an allergen-free kitchen. Products may contain or come into contact with common allergens. Customers are responsible for communicating known allergy concerns before ordering. The absence of allergen cross-contact cannot be guaranteed.

The 50% booking deposit is non-refundable. Custom orders require planning, design preparation, supplies, and reserved production time. Any additional payment, cancellation, or refund terms provided with the approved order or invoice should be reviewed before payment.

Yes. Approved custom orders may be paid securely online by credit or debit card using the invoice or checkout link provided with the order details.

A 3% processing fee applies to all credit and debit card payments. Secure card checkout will be provided with your approved invoice.

To avoid the processing fee, payments may also be made by Cash App, Apple Pay, Zelle, or Venmo when arranged directly.

Select treats may be customized with edible images, business logos, event branding, monograms, names, and other personalized details. Image quality may affect the final edible print.

Of course. Select “Not Sure — I Need Help Choosing” on the Custom Order Request Form and provide your event details, estimated guest count, and budget.